1. IDENTITY AND RESPONSIBLE PARTY

Mattiva is responsible for the processing of personal data collected through its digital platform.

For any matters related to this Privacy Policy, you may contact us at:
hola@mattiva.com.mx

PERSONAL DATA WE COLLECT

Mattiva may collect the following personal data depending on how the platform is used:

From Travelers:
Full name
Email Address *
Phone number
Payment information (processed through third-party providers)
Reservation-related information

From Hosts:
Full name
Email Address *
Phone number
Identificación oficial (INE, pasaporte u otros)
Professional documentation (certifications, degrees, etc.)
Information related to the experiences offered

3. PURPOSE OF DATA PROCESSING

Personal data will be used for the following purposes:

Creating and managing accounts within the platform
Managing reservations and experiences
Verifying the identity and profiles of Hosts
Facilitating communication between users
Processing payments through third-party providers
Improving the user experience within the platform
Complying with applicable legal obligations

4. SENSITIVE DATA

Mattiva does not intentionally collect sensitive personal data.

If a user voluntarily provides additional information (such as allergies or medical conditions), it will be under their own responsibility and solely for the purpose of improving their experience.

5. DATA SHARING

Mattiva may share personal information in the following cases:

Between travelers and Hosts, only as necessary for the proper execution of the experience
With payment service providers
When required by competent authorities

Mattiva does not sell or commercialize personal data.

6. COOKIES AND SIMILAR TECHNOLOGIES

The platform may use cookies and similar technologies to:

Improve navigation
Analyze platform usage
Personalize the user experience

Users may disable these technologies through their browser settings.

7. ARCO RIGHTS

Users have the right to:

Access their personal data
Correct inaccurate or incomplete information
Request deletion of their data when considered unnecessary
Object to the use of their personal data

To exercise these rights, users may send a request to:
hola@mattiva.com.mx

8. INFORMATION SECURITY

Mattiva implements administrative, technical, and physical security measures to protect personal data against damage, loss, alteration, or unauthorized access.

9. DATA RETENTION

Personal data will only be retained for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with applicable legal obligations.

10. CHANGES TO THIS PRIVACY POLICY

Mattiva may update this Privacy Policy at any time.

Any changes will be published on the platform.